Empowers the Travel / Hospitality Industry to improve!

VoiceCloud’s Voice-to-Text solutions improve sales responsiveness, provide better customer service and increase employee productivity. VoiceCloud improves efficiency for every department in your organization.

Overflow Services for in-house Agents!

VoiceCloud can provide significant benefits to your customers by offering overflow services for in-house agents or around the clock, 24/7 ( including holidays) transcription options. This not only saves your business time and resources, but it can also provide new services that could never have been cost justified if using real people; it can assist in handling high call volumes; and enables customers to handle their own simple operations over the phone, such as track shipping, verify specific account or billing information, sales, customer complaints or make reservations.

Apart from benefiting customers, VoiceCloud’s service provides benefits to a business by helping to manage (and sometimes alleviate) the cost of agents spending several minutes serving customers in person during the day, or manning the phones 24 hours a day to serve only a few calls overnight and on weekends.

Remove & Automate Your Simple Repetitive Calls!

A key benefit of VoiceCloud’s service is to remove and automate the simple repetitive calls, allowing agents to handle the more interesting, varied and complex calls. Very often some of the simplest calls are also some of the most frequent and can take up a large portion of the agent’s time over the day.

VoiceCloud meets these needs by providing your clients with a simple messaging or prompting system to enter the information necessary that can then be sent to your call center agents, via email or VoiceCloud API. We can even assign your organization a new Local or Toll-Free number that flows directly into VoiceCloud.

VoiceCloud Virtual/Hosted PBX

• Virtual Numbers – Get virtual toll free, local orinternational numbers in nearly any area code, and forward calls to menus, team members, voicemail, conference lines, & more.

• Full Conference Bridge options. Assign toll free, local or international numbers for your attendees.

• English and Spanish Voicemail to Text Transcription options.

• Voicemail Collaboration for Teams – Receive shared voicemails, accessible by everybody on the team.

More PBX Features

• Call Flows – Build advanced menus with auto attendant, phone trees, conference lines, and more with a dead-simple, drag ‘n drop call flow designer.
• Route calls to all your existing phones. You’ve already got a cell (or two?), phones at home and phones at work? VCX provides the forwarding to ring the phones you want.
• Voicemails Transcribed – VCX transcribes your voicemails into text, letting you read or listen to them via our web interface or email.