VoiceCloud’s US Patent Number 8,259,910

“A transcription method for facilitating the transcription of audio messages by a group of agent transcribers, comprising: receiving an audio message from a customer via a telephone; determining whether one of the agent transcribers is available; storing the audio message when an agent transcriber is not available; continuing to determine whether a transcriber is available; streaming in real time a streamed portion of the audio message to a first available agent transcriber for facilitating the transcription of the streamed portion of the audio message into a first portion of a transcription text file; providing subsequently a pre-streamed recorded portion of the audio message to a subsequently available second agent transcriber for facilitating the transcription of the pre-streamed recorded portion of the audio message into a second portion of the transcription text file while the streaming in real time is continuing with the first agent transcriber; and combining the first and second portions of the transcription text file into a consolidated text file.”